This week on Remarkable Results Radio

The free podcast is where service professionals, technicians, business coaches, educators, and industry executives share their success stories

Springville, N.Y.—Carm Capriotto connects aftermarket professionals and Remarkable Results Radio is where service professionals, technicians, business coaches, educators, and industry executives, among others, share their success stories.

The following free podcasts are new and available this week:

Is Your Mission Statement Your Passion Statement? – Bill Greeno [RR 755]

Was your mission statement created by yourself, or was it a collaborative effort from your employees? Is it listed on your website homepage? Do your customers know what it is? I’m with Bill Greeno at the 2022 Elite Invitational and he discusses how his team revamped its mission statement into a passion statement. Find out why affirmations were critical in starting the process.

The key talking points for this episode can be found on the website https://remarkableresults.biz/e755

Is Your Bathroom Like the Ritz Carlton? [THA 281]

Did you know your customer’s bathroom is one of the most important reflections of your business to your customer? It reflects the commitment to a clean environment; it will affect your customer’s perception of your business and it demonstrates how well you’ll care for their personal vehicle. My panel discusses simple bathroom amenities that can have a huge impact and lasting impression on customers. Strive to have a customer rest room that is like the Ritz Carlton.

Watch the video or listen to as a podcast at https://remarkableresults.biz/a281

Do You Have a Customer Avatar? – Daniel Griffith [RR 756]

Have you identified and named your ideal customer avatar? Do you talk about it with your team? I’m with Daniel Griffith at the 2022 elite invitational. Listen as he breaks down finding the ideal customers and the importance of team culture. He even uses his employee testimonials in job postings (there’s an idea).

The key talking points for this episode can be found on the website https://remarkableresults.biz/e756

Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111]

Guest host and shop tour with John Bridgwater, Doral’s Auto Repair, San Leandro, CA. Find out how John recovered from losing 3 technicians in 3 weeks.

Watch the video or listen as a podcast at https://remarkableresults.biz/aw111