Editor’s note: Paul E. Grech owned the former San Franciso shop, Allied Engine & Auto Repair, before retiring. In this column series, Grech shares his experiences as a shop owner.
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Whether you are investing for the first time, or reinvesting from created cash flow, your investment into workflow systems, new equipment, training or other business elements requires due diligence.
This latest Covid-19 crisis in the marketplace hit businesses that had the knowledge of cash reserves but didn’t have the true intention of building cash reserves.
"I had been in business for a year and was doing very well financially when I learned how pick out a good customer from one that would turn into tiger when it came time to pay the bill," says retired shop owner Paul Grech.
Sharing of customer service and repair data has potential to lead to $2,500 fines per instance.
Last Friday afternoon brought yet another devastating blow to our business community. While we don’t have a crystal ball, we do know that when all four phases of the governor's plan are lifted, there will be a business tsunami for those who are left.
The number one reason a customer will leave you is for lack of appreciation, and the vehicle final delivery and invoice is critical in raising customer satisfaction
