The number one reason a customer will leave you is for lack of appreciation, and the vehicle final delivery and invoice is critical in raising customer satisfaction
Posts published in “Columnists”
One Saturday, I got a call from the United States Secret Service and they wanted to know if I could repair the President's car. The next thing I know is my whole block is surrounded by police cars and city streets are taped off.
Peace of mind is what customers want when they leave your shop today. Go pro. Be professional in your value presentation skills with your customers. Service advisor workshops and webinars are a good place to start.
One way to fix a cash-flow problem is to finance accounts receivable. This solution provides many of the benefits shop owners would normally realize from quick payments, without requiring insurance companies or organizations to pay more quickly.
"I’m thinking she’s undercover from BAR or something and they want to write me up because I didn’t write a repair order for her. It turns out she’s a headhunter for ad agencies."
"When your marketing is repeatedly about discounting, whether it’s a flyer/mailer or in person, the marketing/discount can mislead customers into believing that your shop has false retail pricing," says Dave Schedin.
Imagine getting a bucket of ice-cold water thrown at you unexpectedly. That’s what this pandemic feels like.
