Customers in need of repair or maintenance can chat via text with a local RepairPal Certified shop or dealer for assistance and appointments
San Francisco—Riptide, a customer-centric texting service founded by a RepairPal Certified shop owner, has partnered with RepairPal. Riptide’s messaging platform is designed to provide a new, efficient way for RepairPal Certified shops and dealers to communicate with consumers within minutes through text services.
Through the Riptide messaging service, customers in need of vehicle repair or maintenance with questions can chat via text with a local RepairPal Certified shop or dealer who can also assist them with scheduling an appointment. Data shows when businesses reach out within 5 minutes of a customer inquiry, they are eight times more likely to win the job.
With Riptide, RepairPal gives their network of facilities the opportunity to respond to any inquiry within minutes. RepairPal’s 3,000-plus Certified locations undergo a rigorous certification process. Through text communication, shops and dealers now have the opportunity to streamline communication and improve customer service.