ProAssist connects repair shops to OE factory-trained master technicians for diagnostics support and programming
Detroit—Matco Tools has announced a partnership with Opus IVS, formerly known as Drew Technologies, to launch the ProAssist remote diagnostic system through the Matco Tools distribution network.
ProAssist delivers IVS 360 live vehicle diagnostic support, Remote Assisted Programming (RAP) and a CarDAQ J2534 pass-thru interface, all in the same device.
The new ProAssist leverages the team of remote experts from Opus IVS to assist repair shops to diagnose vehicles from any manufacturer. Through Opus IVS support centers, customers gain live access to more than 100 OE-brand specific master technicians, thus adding a differentiated service model to the diagnostics industry.
In addition to live diagnostic support, the ProAssist also delivers J2534 programming through a remote assisted programming service (RAP) and a built-in CarDAQ pass-thru device. “This is truly an industry game-changer. Matco is helping solve the biggest challenge facing shops today — expert vehicle repair support and programming. Now, Matco’s customers will have a factory-trained specialist for every brand at any shop,” said Hilda Shipcka, vice president of Marketing & eBusiness at Matco Tools.
Brian Herron, president of OPUS IVS, added, “Our live repair guidance and remote programming experts give customers what they need to perform complex repairs on high-tech vehicles. We are excited to join with Matco Tools to help lead the repair industry into the future of diagnosing, calibrating and programming advanced vehicles.”
Feedback during the pilot program was overwhelmingly positive. “We knew we had something ground-breaking when one of our pilot shops told us we’d have to pry it out of his hands before he would give it back,” said Eric Pagliughi, Product Technical Specialist, Matco Tools.
To learn more about the ProAssist, visit: https://landing.matcotools.com/proassist