The annual award is based on customer reviews of the dealership service department, which are gathered by a third-party website, SureCritic; reviews numbered more than 14,700
Gilbert, Ariz.—Earnhardt Auto Centers has announced that San Tan Hyundai of Gilbert in Arizona has earned the 2020 Top Service Satisfaction Dealer Award in the U.S. This is the fourth consecutive year that the dealership has won this national designation.
“We appreciate this recognition, especially as it reflects on the dedication and commitment of our hardworking mechanics,” said San Tan Hyundai General Manager Tom Scheurn. “It certainly reinforces our goal of providing better diagnostics, honest estimates, and thorough repairs.”
The annual award is based on customer reviews of the dealership service department, which are gathered by a third-party website, SureCritic. At the end of the year, the reviews are tabulated for all Hyundai dealerships nationwide, and the winner receives a Hyundai Star Award. San Tan Hyundai won in 2017, 2018, and 2019, leading up to its 2020 win.
“San Tan Hyundai has a 97 percent approval rating,” said Earnhardt Auto Vice President of Marketing Chris Kerr. “If you read over the 2020 SureFire customer reviews, you’ll see positive comments about the staff, the quality of the work, and the value pricing.”
Scheurn added, “With the Covid-19 crisis, 2020 was challenging for every person and every business. That’s why this year’s award means even more than the three previous ones. It reflects well on our efforts to sustain our level of uncompromising service, despite all of the demands of the quarantine and Covid-related cleanliness.”
As a part of the Earnhardt Auto Centers family, San Tan Hyundai offers No Bull Service. Important requirements include plastic gloves for all employees, plastic covers on the seats and steering wheels, reduced guest-employee contact, and 6-feet apart seating in waiting areas. The San Tan Hyundai full-service department handles full auto repairs for all brands of vehicles.
SureCritic is an independent hub that publishes all customer statements, whether positive or negative. Customers offer a 1-to-5 star rating, and San Tan Hyundai currently has a 4.8 out of 5 score. San Tan Hyundai reviews, numbering more than 14,700, are available uncensored on the SureCritic site.