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New committee forms to create new workflow for collision industry referral process

CIECA is hoping to get more participation from all of the service providers in the collision ecosystem; all industry stakeholders invited to join

Sanford, N.C.—CIECA has announced the formation of a committee to create a new workflow for the referral process in the collision industry. The committee will be chaired by Kim DeVallance Caron, Product Portfolio Director for Enterprise Holdings. All industry stakeholders, including CIECA and non-CIECA members, are invited to join.

“The committee’s objective is to improve customer service in the inspection and repair process by developing and maintaining messaging standards aimed at automating vehicle referral activities, which will create efficiencies for all industry stakeholders,” said Paulette Reed, CIECA’s technical project manager.

Reed said the new workflows may impact the Assignment and First Notice of Loss (FNOL) workflows.

“The Assignment message is one of the most widely used services CIECA offers,” said Paul Barry, CIECA’s executive director. “It is used for every direct repair program (DRP) Assignment, Rental Assignment, Towing Assignment, Salvage Assignment, etc. Next to Estimate, this is one of the highest priority projects.”

“CIECA is hoping to get more participation from all of the service providers in the collision ecosystem to ensure the Assignment message will take into account their business needs,” said DeVallance Caron.  

The committee will review the changes required to make a referral in CIECA messages and then develop the workflows and data requirements.

The first meeting will be held on October 3, 2022, at 1 pm CT. To RSVP, visit here.

For more information, visit https://cieca.atlassian.net/l/cp/SZvusL10.

CIECA has 27 Product and Project Standards Development Committees that focus on creating standards to address industry needs. For more information about joining a committee, visit https://www.cieca.com/committees or contact Paulette Reed at paulette@cieca.com.


About CIECA

The Collision Industry Electronic Commerce Association (CIECA) develops and promotes electronic communication standards that allow the collision industry to be more efficient. CIECA’s vision is to have an e-commerce-enabled collision industry that allows all industry segments to communicate electronically, independent of platform or software used. CIECA membership is open to the collision industry and related segments, which include repairers, insurers, OEMs, information technology companies, appraisal services, new and aftermarket parts suppliers, materials suppliers, equipment and tool companies, rental car companies, salvage and towing.

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