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Ford launches new certified glass network

Installer must have glass calibration capabilities to do the work; installer benefits include access to procedures, coaching and tech hotline support

Dearborn, Mich.—To help ensure that replacement glass has the fit, function, safety and structural integrity during the repair, Ford is launching the Ford Certified Glass Network (FCGN), a comprehensive OEM network.

Original equipment windshields and glass are built and tested to function as part of a system, providing structural support in an accident and promoting clear, undistorted vision for Advanced Driver Assistance Systems (ADAS) such as Lane-Keeping, Pre-Collision Assist with Automatic Braking, Evasive Steering Assist and Auto High-Beam Headlamps.

“The Ford Certified Glass Network supports glass replacement companies who seek to be differentiated in the market by achieving our certification requirements. It is an exciting opportunity for us to work closely with the auto glass repair and replacement industry,” said Jennifer Boyer, director of Strategy and Business, Ford Customer Service Division.

To help ensure that Ford Certified Glass Installers are prepared to meet requirements for quality glass installation, FCGN will require certification that an installer has the glass calibration capabilities to do the work. Benefits to the certified installer include access to technical repair procedures, calibration coaching and technical hotline support. Ford also offers coaching for the installation.

The adverse effects of a poor installation on driving assistance technology happen when an aftermarket windshield cannot duplicate the precise location of the camera attachment brackets on a windshield, which often distorts the optical quality of the camera.

Head Up Display (HUD) uses digital light projection technology to display driving information such as speed, driver assist features and navigation onto the windshield. HUD windshields are specifically designed to eliminate secondary HUD images. Aftermarket glass often does not meet the same stringent specifications as genuine Ford glass, according to Ford.

SoundScreen acoustic windshield and side glass are engineered with acoustic dampening technology within the glass layers to help reduce road, wind, and other exterior noise to maintain the quiet interior ride of the vehicle. The use of this technology goes above and beyond SAE standards and not using this will result in increased interior noise, Ford stated.

Other requirements of certification are to have ongoing communication with customers during glass installation and a follow up customer satisfaction survey. Certified installers must also provide a limited lifetime warranty that warrants the repairs done by the Ford Certified Glass Installer against defects in materials and workmanship for as long as the customer that owns the vehicle at the time of repair continues to own the vehicle. The limited lifetime warranty is between the installer and the customer.

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